MYSTERY SHOPPING

We derive our own satisfaction from that of our clients.

Sometimes, public perceptions of your company may not live up to your expectations. That’s why hiring a detective is a great way to assess your brand image.

Mystery shopping is a technique used by companies to evaluate and measure the quality of the service provided to the customer, whether they are purchasing a product or using a service. It’s one of the most effective ways to find out which areas in your business need improvement.

OUR SERVICE INCLUDES:

  • Analysis of customer service procedures.
  • Assessment of attitude and aptitude of staff in terms of sales.
  • Accurate, professional and objective measuring of the overall functioning of the establishment.
  • Analysis of customer service, product quality, cleanliness and maintenance of premises, response time for orders, etc.
  • On-site visit by the detective and online purchases or company forums.

Call us on

(+34) 910 666 262

MYSTERY SHOPPING SERVICES

FACE TO FACE

On-site evaluation of the service provided. One of our detectives will visit the establishment as if they were a customer, allowing them to assess the quality of the products and/or services on sale in situ.

E-COMMERCE

Evaluation of the quality of an online service. Our analysis will allow you to check the functioning of your business, as well as to evaluate customer experience and satisfaction for an online product or service.

MYSTERY CALL

An anonymous telephone call allows us to assess the telephone service provided for customers and the information given about the product or service on sale, among other aspects.

HOW DO WE WORK?

F.A.Q.

Check our frequently asked questions for answers to your queries. If you can’t find the answer to your question, please feel free to contact us
What are the benefits of a mystery shopping service conducted by private detectives?

Unlike the mystery shoppers usually hired by companies, private detectives are able to film their visit and include this material in the investigation report. This report may later be ratified in court.

Can private detectives on mystery shopping operations film inside establishments?

Yes. In order to fulfil the objectives of the investigation, private detectives may film inside bars and/or restaurants, shops, etc.

In what circumstances is it useful to hire a mystery shopper?

Mystery shoppers may be used not only to clarify unusual situations but also to reveal the strengths and weaknesses of a company or good and bad practices by employees. 

[+350 investigations completed SUCCESSFULLY since 2017]