We derive our own satisfaction from that of our clients.
Mystery shopping is a technique used by companies to evaluate and measure the quality of the service provided to the customer, whether they are purchasing a product or using a service. It’s one of the most effective ways to find out which areas in your business need improvement.
OUR SERVICE INCLUDES:
- Analysis of customer service procedures.
- Assessment of attitude and aptitude of staff in terms of sales.
- Accurate, professional and objective measuring of the overall functioning of the establishment.
- Analysis of customer service, product quality, cleanliness and maintenance of premises, response time for orders, etc.
- On-site visit by the detective and online purchases or company forums.